{"id":1583,"date":"2021-09-21T02:34:25","date_gmt":"2021-09-21T02:34:25","guid":{"rendered":"https:\/\/hbeventrentals.com\/site\/?page_id=1583"},"modified":"2023-11-14T02:12:40","modified_gmt":"2023-11-14T02:12:40","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.hbeventrentals.com\/site\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1741904080\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1672248704\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-531671506\" class=\"text hidden\">\n\t\t\n\n<h3 class=\"uppercase\"><strong>This is a simple banner<\/strong><\/h3>\n<p>Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.<\/p>\n\t\t\t<\/div>\n\t\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1672248704 {\n  width: 60%;\n}\n#text-box-1672248704 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1741904080 {\n  padding-top: 500px;\n}\n#banner-1741904080 .bg.bg-loaded {\n  background-image: url(https:\/\/www.hbeventrentals.com\/site\/wp-content\/uploads\/2023\/11\/Photo-12-800x800.png);\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-958953468\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-958953468 {\n  padding-top: 80px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item bold\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the difference between a quote and a reservation?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>A reservation guarantees your items and appropriate staffing are available on your<br \/>\nevent date. A quote does not guarantee your items will be available, but a quote is the<br \/>\nfirst step in gathering information and pricing. A quote allows you to discuss items,<br \/>\npricing and quantity with your family, group or committee.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do I place a Reservation?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Once you are happy with your quote, you can make things official by placing your<br \/>\nreservation. A reservation requires a 50% deposit. You will then have until 30 days prior<br \/>\nto your event to make any changes to the rented items or quantities. If you are planning<br \/>\nan event during the peak summer season, we highly recommend placing a reservation<br \/>\nas soon as possible to ensure that you will have the items that you want.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How long do I get to use the items I rented?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Great question! We understand that it takes time to set up for an event (been there,<br \/>\ndone that!) so in most cases we allow you to pick up 24 hours prior to your event and<br \/>\nreturn the day after the event. Since we are closed on Sunday, events on Saturday can<br \/>\nbe returned Monday.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do I need to launder or clean my rental items before I return them?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Glassware and serving items MUST be rinsed and food\/debris\/wax free prior to return. Additional cleaning charges may apply if not returned clean.<br \/>Tablecloths, Runners, Napkins, Skirts, Chair covers and Backdrop Fabrics DO NOT need to be cleaned or laundered prior to return. We will take care of cleaning these items. Just return them in the mesh bags or totes provided for you at pick up.<\/p>\n<p><em>*Please do not return linens in plastic bags as they can mildew quickly! There will be a replacement charge for linens that are damaged beyond normal cleaning procedures such as candle wax, burns, rips or tears, mildew, permanent marker, etc.<\/em><\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I have my rental items delivered?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Absolutely! Delivery charges will depend on the distance traveled and the number of<br \/>\nvehicles required for delivery\/pick up of your items. Just let us know where you would<br \/>\nlike us to bring your rentals and we can calculate the mileage for you. Please note that<br \/>\ndeliveries outside of regular business hours or deliveries that require extra hauling (i.e.<br \/>\nup or down stairs, across a parking area or yard, etc.) may incur additional labor fees.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will you set up all of my rental items?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Yes! If you would like to have your rental items set up please ask your consultant to<br \/>\nprovide you with a quote for that service. The exception to this is our large tents, which<br \/>\nshould only be installed by our professional staff. Tent set up and take down is included<br \/>\nin the quoted price.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you offer removal services? What if my event ends after business hours?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We do offer removal and late night removal services. There are labor charges for<br \/>\nremoval so it is best to discuss these details with a consultant for pricing.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is your cancellation policy?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>To ensure that you get a full refund of your deposit, we require at least a 30 day notice<br \/>\nof rental cancellations. If cancellation is made after 30 days prior to your event, part or<br \/>\nall of your deposit will be forfeited. If you are planning an outdoor event, please discuss<br \/>\nyour backup plan with your consultant. Cancellations due to weather may be made the<br \/>\nweek of the event. If the event is cancelled more than 72 hours prior to pick up\/delivery<br \/>\nthere is a 20% restocking fee for the rentals that you are not able to use. If the event is<br \/>\ncancelled or relocated within 72 hours of the event there is a 50% restocking fee. If<br \/>\nitems have been delivered and\/or set up no refunds will be issued.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are your prices?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>This is probably one of the most important questions for most Bride\u2019s and Planners. We<br \/>\noffer extremely competitive rates and are more than happy to provide you with a<br \/>\npersonalized estimate for your event. We do have a general rental price sheet to help<br \/>\nget you started. However, many items such as backdrops have endless options with<br \/>\nfabrics and sizes, so let us know what you are interested in and we would be happy to<br \/>\nget you a price! The best way to do this is to set up a consultation. At a consultation we<br \/>\ncan talk about the items and services that interest you and answer not only your<br \/>\nquestions about pricing but about other major factors that will contribute to the success<br \/>\nof your event and how to get it all put together.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Will I be charged for missing or damaged items?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>We recommend you double check the amount of items you are returning. If an item is<br \/>\nmissing, we will give you a call to see if it was misplaced. If you cannot find the item or<br \/>\nthe item was damaged, there will be an additional charge for the item\u2019s replacement.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"spay_email":""},"_links":{"self":[{"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/pages\/1583"}],"collection":[{"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/comments?post=1583"}],"version-history":[{"count":14,"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/pages\/1583\/revisions"}],"predecessor-version":[{"id":3525,"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/pages\/1583\/revisions\/3525"}],"wp:attachment":[{"href":"https:\/\/www.hbeventrentals.com\/site\/wp-json\/wp\/v2\/media?parent=1583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}