What is the difference between a quote and a reservation?

A reservation guarantees your items and appropriate staffing are available on your
event date. A quote does not guarantee your items will be available, but a quote is the
first step in gathering information and pricing. A quote allows you to discuss items,
pricing and quantity with your family, group or committee.

How do I place a Reservation?

Once you are happy with your quote, you can make things official by placing your
reservation. A reservation requires a 50% deposit. You will then have until 30 days prior
to your event to make any changes to the rented items or quantities. If you are planning
an event during the peak summer season, we highly recommend placing a reservation
as soon as possible to ensure that you will have the items that you want.

How long do I get to use the items I rented?

Great question! We understand that it takes time to set up for an event (been there,
done that!) so in most cases we allow you to pick up 24 hours prior to your event and
return the day after the event. Since we are closed on Sunday, events on Saturday can
be returned Monday.

Do I need to launder or clean my rental items before I return them?

Glassware and serving items MUST be rinsed and food/debris/wax free prior to return. Additional cleaning charges may apply if not returned clean.
Tablecloths, Runners, Napkins, Skirts, Chair covers and Backdrop Fabrics DO NOT need to be cleaned or laundered prior to return. We will take care of cleaning these items. Just return them in the mesh bags or totes provided for you at pick up.

*Please do not return linens in plastic bags as they can mildew quickly! There will be a replacement charge for linens that are damaged beyond normal cleaning procedures such as candle wax, burns, rips or tears, mildew, permanent marker, etc.

Can I have my rental items delivered?

Absolutely! Delivery charges will depend on the distance traveled and the number of
vehicles required for delivery/pick up of your items. Just let us know where you would
like us to bring your rentals and we can calculate the mileage for you. Please note that
deliveries outside of regular business hours or deliveries that require extra hauling (i.e.
up or down stairs, across a parking area or yard, etc.) may incur additional labor fees.

Will you set up all of my rental items?

Yes! If you would like to have your rental items set up please ask your consultant to
provide you with a quote for that service. The exception to this is our large tents, which
should only be installed by our professional staff. Tent set up and take down is included
in the quoted price.

Do you offer removal services? What if my event ends after business hours?

We do offer removal and late night removal services. There are labor charges for
removal so it is best to discuss these details with a consultant for pricing.

What is your cancellation policy?

To ensure that you get a full refund of your deposit, we require at least a 30 day notice
of rental cancellations. If cancellation is made after 30 days prior to your event, part or
all of your deposit will be forfeited. If you are planning an outdoor event, please discuss
your backup plan with your consultant. Cancellations due to weather may be made the
week of the event. If the event is cancelled more than 72 hours prior to pick up/delivery
there is a 20% restocking fee for the rentals that you are not able to use. If the event is
cancelled or relocated within 72 hours of the event there is a 50% restocking fee. If
items have been delivered and/or set up no refunds will be issued.

What are your prices?

This is probably one of the most important questions for most Bride’s and Planners. We
offer extremely competitive rates and are more than happy to provide you with a
personalized estimate for your event. We do have a general rental price sheet to help
get you started. However, many items such as backdrops have endless options with
fabrics and sizes, so let us know what you are interested in and we would be happy to
get you a price! The best way to do this is to set up a consultation. At a consultation we
can talk about the items and services that interest you and answer not only your
questions about pricing but about other major factors that will contribute to the success
of your event and how to get it all put together.

Will I be charged for missing or damaged items?

We recommend you double check the amount of items you are returning. If an item is
missing, we will give you a call to see if it was misplaced. If you cannot find the item or
the item was damaged, there will be an additional charge for the item’s replacement.